Responsible Gaming at hg99
hg99 is committed to giving Bangladesh players full control over their play. Discover our tools, limits, and resources to keep gaming safe and enjoyable.
Our Commitment
hg99's Commitment to Responsible Gaming
At hg99, we believe that casino games and sports betting should be an enjoyable form of entertainment — nothing more, nothing less. For the vast majority of our players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh, gambling is exactly that: a recreational activity enjoyed responsibly within their means. We take our duty of care seriously, and we have invested in a suite of responsible gaming tools designed to keep every player in control of their experience on our platform.
hg99 actively promotes responsible gaming across all areas of our platform. We enforce strict 21+ age verification at the registration stage, we provide practical account tools that let players set limits on their own activity, and our support team is trained to identify and respond to signs of problem gambling. This page is your central resource for understanding how hg99 supports safer play — and for accessing the tools and assistance available to you right now.
Your Tools
Responsible Gaming Tools Available at hg99
All of the following tools are available directly through your hg99 account settings. You do not need to contact support to apply deposit limits, session reminders, or a time-out. Self-exclusion requests are processed within 24 hours of contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your hg99 account. Limits take effect immediately when you set them. Requests to increase an existing limit are subject to a mandatory 24-hour cooling-off period.
Session Time Limits
Choose how long a single session on hg99 can last before you are prompted to take a break. You can set session reminders at 30-minute, 1-hour, 2-hour, or custom intervals directly from account settings.
Self-Exclusion
Request a self-exclusion for a period of 1 month, 3 months, 6 months, 1 year, or up to 5 years. During self-exclusion, your account will be suspended and you will be unable to log in, deposit, or place any wager. Contact our support team to apply.
Time-Out / Cool-Off
Need a short break without committing to a full self-exclusion? Apply a time-out of 24 hours, 48 hours, or 7 days from your account settings. During a time-out, your account is paused and resumes automatically when the period ends.
Activity History
Review a full record of your betting activity, deposit history, and session durations at any time from within your account. Understanding your play patterns is the first step to staying in control.
Reality Check Alerts
Enable on-screen reminders that appear at regular intervals during play, showing how long you have been playing and how much you have wagered in the current session. Staying aware keeps you in control.
Step by Step
How to Apply Responsible Gaming Controls
Applying limits and controls on hg99 is straightforward. Here is how to access each option, depending on what you need.
Account Settings
Log in to hg99, go to your profile, and select 'Responsible Gaming'. Deposit limits, session timers, and reality checks are all managed here.
Email Support
Email [email protected] with your request. For self-exclusion, include your registered mobile number and the exclusion duration. We process all self-exclusion requests within 24 hours.
Live Chat
Our live chat support team is available around the clock. Reach us directly from the hg99 platform to request any account restriction, time-out, or self-exclusion immediately.
Account Closure
If you wish to permanently close your hg99 account, contact our support team via live chat or email. We will process your closure request and ensure any verified real-money balance is returned to you.
Awareness
Recognising the Warning Signs of Problem Gambling
Problem gambling can develop gradually and may not be immediately obvious. The following behaviours can be early indicators that gambling is becoming a problem. If you recognise any of these signs in yourself or someone you know, we encourage you to take action — starting with the tools available in your hg99 account settings.
- ⚠️Spending more than you planned or can afford on deposits, repeatedly going beyond your budget with the intention of winning back losses.
- ⚠️Feeling irritable, anxious, or restless when you are not gambling, or when you try to reduce or stop your gambling activity.
- ⚠️Using gambling to escape from personal problems, stress, anxiety, or difficult emotions such as grief or loneliness.
- ⚠️Lying to family members, friends, or colleagues about the amount of time or money you are spending on gambling.
- ⚠️Borrowing money, taking loans, or selling personal belongings to fund gambling activity.
- ⚠️Neglecting responsibilities at work, school, or home because of time spent gambling or thinking about gambling.
- ⚠️Feeling unable to stop gambling despite wanting to, or experiencing repeated failed attempts to cut back or control the amount you gamble.
Play Smart
Tips for Playing Safely on hg99
Set your budget before you start. Decide the maximum amount you are comfortable depositing for a session before you open the app, not once you are already playing. Use the deposit limit tool in your account settings to enforce this boundary automatically.
Never chase losses. Every game on hg99 — whether slots, live casino, or cricket betting — has a built-in house edge that means outcomes are unpredictable over any short run. If you have reached your session budget, stop. Depositing more to recover a losing session is one of the fastest routes to financial harm.
Treat gambling as entertainment, not income. The primary purpose of hg99 is to provide entertainment. Winnings are possible, but they are never guaranteed. If you find yourself viewing gambling as a reliable source of income or a solution to financial problems, this is a clear signal to stop, take a break, and seek support.
Take regular breaks and set time limits. Long, uninterrupted play sessions can distort your perception of time and money. Use hg99's session timer and reality check alerts to stay grounded. A short break — even 10 minutes away from the screen — can reset your perspective and help you make clearer decisions about whether to continue playing.
Age Policy
21+ Age Verification and Underage Gambling Prevention
hg99 strictly enforces a minimum age of 21 for all players. During the account registration process, every applicant is required to confirm that they are 21 years of age or older. Where hg99 has any doubt about a player's age, we will request documentary proof of age — such as a government-issued national identity card (NID) — before allowing that player to deposit or play.
If you are a parent or guardian and are concerned that a minor in your household may be accessing hg99, we strongly recommend using parental control software to restrict access to online gambling sites. Please also contact our support team immediately so that we can take appropriate action on the account in question. hg99 takes underage gambling extremely seriously and will permanently close any account found to be operated by a person under the age of 21.
Need Help?
Get Support — You Do Not Have to Face This Alone
If gambling has stopped feeling like entertainment and has started to feel like a compulsion, or if you are worried about your own gambling behaviour or that of someone close to you, please reach out. hg99's support team is available 24 hours a day, 7 days a week via live chat on the platform or by email. We will listen, take your concern seriously, and help you apply whatever account controls or restrictions you need — without judgment.
hg99 Support Team — Available 24/7
Reach our responsible gaming team via live chat on the hg99 platform at any time, or email us at [email protected]. Whether you need to apply a deposit limit, request a self-exclusion, or simply want to talk through your options, we are here to help with no judgment and full confidentiality.
Play Responsibly with hg99
Ready to play within your limits? Log in to hg99 and set your deposit limits and session controls today.
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